With the high cost of shipping Chief Aircraft now offers FREE Ground Shipping on orders over $350 within the 48 contiguous states. This service includes ground freight on qualifying orders paid by credit card, wire transfer or prepaid check. Oversized packages (16"h x 16"l or larger and 25 lbs or more) and hazardous materials are excluded (these packages will be shipped at published rate with no additional markup). Our FREE Shipping includes insurance up to $1,000 and email tracking. If you have any questions whether your order qualifies for the FREE Ground shipping policy, please contact one of our sales representatives toll free! Does not apply to Model Aviation. 2-4 day service from Oregon and Florida.
In business for 30 years, our goal continues to be providing model aviation enthusiasts with knowledgeable, courteous and prompt service. Our staff strives to ship all orders promptly and accurately; and our Sales Specialists continue to be the most knowledgeable in the industry. If you are not 100% satisfied with your purchase, return it within 30 days and receive a refund or exchange for the item purchase price. We strive to keep our prices as low and competitive as possible, but should you see a lower bottom-line price, we will do our best to beat it! Our prices are current at time of ad printing; however, prices and manufacturer package contents may occasionally change without notice due to manufacturer or distributor changes. Our Internet pricing is updated daily.
Ordering by Internet & e-Mail
Order delays may occur if the shipping or billing addresses cannot be verified.
You can order via Internet, 24 hours a day, 7 days a week. Once your order is submitted, you will receive a confirmation number to indicate the order has been received (does not indicate shipment). Our sales staff will notify you via e-mail or phone as early as possible should a problem arise due to stock availability or credit card issues. 98% of all Internet orders are shipped that business day. Shipping rate totals for on-line orders are estimated and will be calculated at time of invoicing. Shipping charges can change partial due to the following: hazardous material fees, oversize packaging, insurance, which warehouse the item(s) are shipped from, or the necessity for a multi-package shipment. Internet orders that have not selected a valid or available shipping option will be changed to an appropriate shipping method as to not hold up the order.
To add or subtract from any Internet order, please reference your confirmation number and submit it via e-mail or by phone. To cancel an Internet order, please e-mail only. Any questions or special handling instructions may be entered in the “Additional Order Information” box on the bottom of the shopping cart Step 5 Order Review panel. Orders placed before 1:00pm PST will be processed the same day.
Ordering with Credit Card
Accepted cards include Visa, Mastercard, American Express and Discover.
We request first time orders be shipped to the credit card billing address for card holder’s security. If a different ship-to address is necessary in the future, simply call the issuing bank of the credit card and request the alternative ship-to address be added to their approved list. Once this is done and Chief Aircraft verifies, your order can be shipped to the preferred address.
Your credit card will be “Authorized” only at the time of order placement. It will not be “Charged” until your order is invoiced and ready for shipment with the total including any fees (hazardous material, dimensional, etc.) necessary to complete and ship your order. (See Shipping, Freight and Delivery)
Common Card Authorization error responses and how they can be fixed:
Payment authorization transaction has been declined: Your billing address does not match your credit card. Please check with your bank.
Make sure you are typing your billing address exactly as it appears on your credit card billing statement. All spelling, abbreviations, capital letters, and punctuation should perfectly match what you see printed on your statement.
Payment authorization error: Unable to verify card ID number.
The card ID number is the 3 digit code on the back of your credit card (the last 3 numbers above the signature panel) or on American Express, the 4 digit code on the front of your credit card (the 4 numbers to the right and just above the last 5 card number digits)
Ordering with PayPal
You may order via the Internet and use PayPal for payment provided that the shipping address is a PayPal Confirmed Address. PayPal is accepted for U.S. customers only.
Please Note: PayPal payment cannot be combined with other payment methods. Orders through PayPal cannot be modified. You must cancel the order and place a new order if necessary.
Is your shipping address "Confirmed"? Log in to PayPal, go to this page and check the status column for the address in question. PayPal "Confirmed" addresses will be marked as "Confirmed" in the STATUS Column.
Note: We do not accept eChecks via PayPal.
You may reach PayPal customer service at 888-221-1161 and they will be able to help you verify if your Shipping Address is confirmed. They can also assist you in setting up the information correctly on your PayPal account.
Ordering with COD
Sorry, No COD Orders on Radio Control Product
Ordering with Check or Money Order
Mail-in orders receive immediate shipment when accompanied by a Cashier’s Check, Money Order or Credit Card number. Orders with a personal check (or any cashier’s check or money order that looks suspect) will be held until the check clears the bank before shipment. Checks are not accepted for website orders. If a backorder arises, you will be notified by phone or email, so please provide both phone number and email address on your order.
Ordering with Wire Transfer
Wire transfer of funds is accepted with phone or e-mail orders. Our sales staff will help you with your order and all the information needed for wiring funds. Your order will ship immediately upon bank confirmation of funds.
Ordering on Open Account
Credit applications are available upon request for established companies by contacting our Customer Service Department. You will be required to supply references and bank information along with the application. Terms are Net 20 days from invoice date.
Getting Technical Information
Technical information, product inquiries, technical installation data or manufacturer’s phone numbers etc; please contact Customer Service at (800)447-3408 and ask for appropriate department or use our convenient Sales Inquiries & Quotes Form.
Current Order Status, Tracking & Warranty
Information on current orders, tracking numbers, credits, warranties, backorders, returns, etc: please contact Customer Service at (800)447-3408, use our convenient Customer Service Request Form or our online Chat Box.
Florida Sales Tax Exemption
Effective January 1, 2013 Florida Sales Tax Exemption for replacement engines, parts, equipment, and labor used in or for the maintenance or repair for fixed wing aircraft that exceed 2,000 lbs in maximum certified takeoff weight.
Chief Aircraft Inc. will honor Florida Department of Revenue bulletin 12A01-04 issued June 1, 2012
All orders shipped to Florida aircraft owners and out of state aircraft owners sending articles to Florida maintenance facilities must provide their "N-number" and the maximum certified takeoff weight in order to be entered on the sales invoice. To be applicable for Tax Exemption in Florida the Aircraft Registration must match the billing information of the credit card holder, no exceptions. Documents/Information must be done at the order entry and cannot be later deducted after shipment.
Orders must be placed using www.chiefaircraft.com or by phone. Orders via PayPal services cannot be modified and will not be accepted. Please provide Aircraft Documents/Information in the Comments section at checkout.
Product Shipping & Freight
Order delays may occur if the shipping or billing addresses cannot be verified.
All orders will be shipped via FedEx, UPS or United States Postal Service (USPS) unless otherwise specified and confirmed with our Sales Staff. Chief Aircraft will make every attempt to ship all orders promptly. In-stock ground phone orders placed before 4:00pm PST are generally shipped the same day.
Overnight and expedited shipments are processed with the highest priority.
Shipping rate totals are estimates and will be calculated at the time of invoicing. Shipping charges are subject to change partially due to the following: hazardous material fees, oversized packaging, which warehouse the item(s) are shipped from, insurance or multi-package shipments. To insure that your order arrives as protected as possible, it may require multi-box packaging. Please know that Chief Aircraft handles each order individually with you, the valued customer in mind.
Shipping charges are based on zone, weight, dimensions and packaging cost. Oversize packages (16”h x 16”l x 16”w or larger and/or 20lbs or more whichever is greater) are subject to dimensional weights.
Truck Freight Shipment must be thoroughly inspected for damage upon receipt.
Shipment tracking, packaging and/or delivery questions and assistance with carrier late delivery claims is available from Customer Service 8:00am – 5:00pm PST. Chief Aircraft Inc. is not responsible for delivery delays due to incorrect order information, changes or modification to orders, manufacturer or supplier delays or carrier late deliveries. Chief Aircraft Inc. cannot be responsible for duties, taxes, brokerage fees, etc.
Drop Ship Orders & Fees
Drop-shipped orders (orders that are shipped directly from vendors, suppliers or manufacturers) may require more processing time due to vendor procedures and/or time-zone differences. Some vendors charge a drop ship fee and/or sales tax. Ask our Sales Staff and they will gladly give you the total of fees (if any) so you are aware prior to purchase.
Shipping hazardous material requires special shipping instruction and carrier fees. Added to the standard shipping charge will be the following: $44.00 per ground freight package and $130.00 for UPS or FedEx Air Service. Products are clearly marked so you will be aware of the required shipping requirements and fee. Sample products include: paints, batteries, adhesives, oxygen and a variety of cleaning products. Other materials designated as ORM-D can be shipped without extra charges but by UPS ground freight only.
Commercial/Residential Delivery Address Designation
All orders will be shipped via FedEx, UPS or United States Postal Service unless special arrangements are confirmed with the Chief Aircraft Sales Staff. USPS Priority Mail Service is made available to Alaska, Hawaii, APO/FPO and Caribbean or Pacific Island that use a USPS zip code only. Airmail is available for International orders with a total value of under $250.00. Internet orders that have not selected a valid or available shipment option may be changed to an appropriate shipment method at the discretion of Chief Aircraft. Toll Free Sales (800) 447-3408, 7:30 to 5:00 Pacific Time.
Chief Aircraft Shipping Option Summary
Other shipping arrangements may be made by calling one of our sales staff.
Shipping & Freight Quotes
Chief Aircraft, Inc. can quote the freight and shipping charges prior to your order. Please include your full shipping address when requesting a quote. For International quotes, please include any of the applicable information; country, region, province, state, city and postal code.
Delivery & Receipt of Orders
Upon delivery of your order, please inspect package and its contents for damage and accuracy. An invoice listing materials ordered is enclosed for your verification of items ordered, items received and proper quantities. If materials received do not correspond to included invoice, please notify Chief Aircraft Customer Service Department within 5 business days. Verification of part numbers is the customer responsibility before installation.
Shipping damages: Please contact Chief Aircraft Customer Service and report any damages to your shipment within 5 business days. We will contact the carrier and start a claim on your order. It is important that you keep all shipping cartons and packing materials for the shipping carrier’s inspection.
Freight Truck Damage: Inspect boxes/crates thoroughly before accepting and signing for the delivery. Freight companies will not refund for damaged product after acceptance. It is advised that all items be thoroughly inspected before signing release and the driver leaves. Drivers are very cooperative and will wait for you to inspect your products. Do not throw away original shipping box and packaging material should a damage claim become necessary.
Truck Freight Guidelines
The consignee (customer) is required to thoroughly inspect the package(s) and their contents before they are signed for or excepted and prior to the delivery driver leaving. Drivers will wait for your inspection. Since “UPS Freight” delivery regulations are different from “UPS Package” regulations, Chief Aircraft cannot file any claim on your behalf after delivery. Customers will be liable for return freight charges and damages found after the package(s) have been accepted for delivery.
Inspections Should Include:
Backorders occasionally arise due to popular demand, limited manufacturer supply or because they are a special order. Any item that is not shipped with the original order will be put on a backorder status unless otherwise instructed. The backorder items(s) can ship from either the Grants Pass, Oregon or Deland, Florida warehouse based on ship-to address and stock availability. The item and any shipping cost will not be charged until the item is shipped. You can cancel any item on backorder at anytime until shipped (except for Special Orders).
Exchanges & Returns
A Return Merchandise Authorization (RMA) is required to return or exchange any merchandise.
Simply use the Customer Service Product Return Authorization Form (Click Here) and follow the instructions.
Returns are normally required to be sent to Grants Pass, OR. Please read your RMA carefully on where to ship your return.
Exchange and returns will be accepted within 30 days from date of purchase when received in new resalable condition. Item must be in manufacturer’s original and usable packaging, with all blank warranty cards, paperwork and instructions. Item must be completely acceptable to resale to another valued Chief Aircraft customer.
Please include a copy of your completed RMA form (see instructions above) with your return. Failure to comply with these instructions may result in denial of refund, additional charges and/or a 15% restock fee. No returns accepted 30 days after RMA issue date.
Special orders are not refundable.
No COD’s accepted for return or exchanges.
Shipping and handling charges are not refundable in most cases.
You will be notified by e-mail upon receipt of your exchange/return. Please allow 10 business days for processing exchanges, returns and credits. Chief Aircraft will gladly refund your purchase in the same payment method the order was placed such as credit card or check.
New items carry full manufacturer warranty which in most cases is one year from date of invoice. Defective merchandise or out-of-box failure is repaired or replaced at manufacturer’s discretion and not that of Chief Aircraft Inc. Any Electrical components may be returned for Manufacturer warranty only. Manufacturers will not cover accidents, abuse, improper care or misuse of their products, nor do they reimburse freight or labor costs.
Please feel free to ask your Sales Specialist about warranty details on any product warranty prior to purchasing.
Like cores are to be returned within 30 days from purchase date (or sooner on specific cores). Manufacturer’s require cores be returned as removed from engine (intact, no disassembled or automotive cores accepted), including data tag (ID label) and identifying core part number. Missing or damaged parts on cores, may result in reduced or no core credit at the manufacturer’s discretion. All core credit is conditional and may be withdrawn if the core fails inspection by vendor, OEM or manufacturer. Cores may be returned to sender if found not in compliance with manufacturer specs or may result in a 25% core reduction fee. Our Customer Service Department will gladly assist you with any questions you may have regarding manufacturer acceptable cores.
Waiver of Liability
It is the Purchaser/Installer’s responsibility to verify correct application of any item purchased from Chief Aircraft, Inc. for installation on an RC aircraft. Chief Aircraft, Inc. is free from any liability, damage or loss by purchaser due to manufacturer’s failures, defects or misapplications. The purchaser accepts all freight charges and liabilities if such failure should occur. Chief Aircraft Inc. shall not be held liable for any product applications on the Website or catalog due to manufacturer’s changes or type errors.
Form 8130 /Export Documentation /Certificate of Conformance
FAA Form 8130-03 and/or Certificate of Conformance is not normally supplied by the Manufacturer and must be requested at time of order. Additional fees ($25-$50 Mfr fee) and/or restrictions may apply. Ask our Sales Specialist for details with phone orders. Website orders, note your request in the “Additional Order Information” box on the bottom of the shopping cart Step 5 Order Review panel. Be sure your daytime phone number is included on your order.
Gift Certificates & Gift Codes
Gift certificates are redeemable in-person, over the phone or online. Gift certificates can be purchased and used incrementally until the balance is gone. Gift codes are redeemable online only. Gift codes given through a Chief promotion are one time use only and do NOT retain any balance once applied. No credits are issued for invoices totaling less than the amount of gift codes. Gift certificates are valid from one year of date issued and non-transferable. Gift codes are valid for 90 days from order date and are non-transferable. Certificates and codes can only be redeemed one at a time and cannot be combined with any other offers or promotions. Contact our customer service department with any questions.
Sales & Promotions
Sale items such as clearance or previously marked down items cannot be combined with any current or previous promotions being offered by Chief Aircraft Inc. Promotional Items are restricted to one use per person, household, or family. Chief Aircraft reserves the right to exclude multiple orders or those orders containing ineligible items from any promotion or sale. Promotional Sales (EX: those that require an online code used during checkout) are valid on orders placed through www.chiefaircraft.com only. Promotions cannot be combined in any way with previous or current promotions unless otherwise stated. Ground Shipping refers UPS GROUND service in the lower 48 states.