Policy for Radio Control Model Sales

Service Guarantee

In business for 30 years, our goal continues to be providing model aviation enthusiasts with knowledgeable, courteous and prompt service. Our staff strives to ship all orders promptly and accurately; and our Sales Specialists continue to be the most knowledgeable in the industry. If you are not 100% satisfied with your purchase, return it within 30 days and receive a refund or exchange for the item purchase price. We strive to keep our prices as low and competitive as possible, but should you see a lower bottom-line price, we will do our best to beat it! Our prices are current at time of ad printing; however, prices may occasionally change without notice due to manufacturer or distributor price changes. Our Internet pricing is updated daily.

Payment Options

Ordering by Internet & e-Mail

Order delays may occur if the shipping or billing addresses cannot be verified.

You can order via Internet, 24 hours a day, 7 days a week. Once your order is submitted, you will receive a confirmation number to indicate the order has been received (does not indicate shipment). Our sales staff will notify you via e-mail or phone as early as possible should a problem arise due to stock availability or credit card issues. 98% of all Internet orders are shipped that business day. Shipping rate totals for on-line orders are estimated and will be calculated at time of invoicing. Shipping charges can change partial due to the following: hazardous material fees, oversize packaging, insurance, which warehouse the item(s) are shipped from, or the necessity for a multi-package shipment. Internet orders that have not selected a valid or available shipping option will be changed to an appropriate shipping method as to not hold up the order.

To add or subtract from any Internet order, please reference your confirmation number and submit it via e-mail or by phone. To cancel an Internet order, please e-mail only. Any questions or special handling instructions may be entered in the “Additional Order Information” box on the bottom of the shopping cart Step 5 Order Review panel. Orders placed before 1:00pm PST will be processed the same day.

Ordering with Credit Card

Accepted cards include Visa, Mastercard, American Express and Discover.

We request first time orders be shipped to the credit card billing address for card holder’s security. If a different ship-to address is necessary in the future, simply call the issuing bank of the credit card and request the alternative ship-to address be added to their approved list. Once this is done and Chief Aircraft verifies, your order can be shipped to the preferred address.

Your credit card will be “Authorized” only at the time of order placement. It will not be “Charged” until your order is invoiced and ready for shipment with the total including any fees (hazardous material, dimensional, etc.) necessary to complete and ship your order. (See Shipping, Freight and Delivery)

Common Card Authorization error responses and how they can be fixed:

Payment authorization transaction has been declined: Your billing address does not match your credit card. Please check with your bank.

Make sure you are typing your billing address exactly as it appears on your credit card billing statement. All spelling, abbreviations, capital letters, and punctuation should perfectly match what you see printed on your statement.

Payment authorization error: Unable to verify card ID number.

The card ID number is the 3 digit code on the back of your credit card (the last 3 numbers above the signature panel) or on American Express, the 4 digit code on the front of your credit card (the 4 numbers to the right and just above the last 5 card number digits)

Ordering with PayPal

You may order via the Internet and use PayPal for payment provided that the shipping address is a PayPal Confirmed Address. PayPal is accepted for U.S. customers only.

Please Note: PayPal payment cannot be combined with other payment methods. Orders through PayPal cannot be modified. You must cancel the order and place a new order if necessary.

Is your shipping address "Confirmed"? Log in to PayPal, go to this page and check the status column for the address in question. PayPal "Confirmed" addresses will be marked as "Confirmed" in the STATUS Column.

Note: We do not accept eChecks via PayPal.

You may reach PayPal customer service at 888-221-1161 and they will be able to help you verify if your Shipping Address is confirmed. They can also assist you in setting up the information correctly on your PayPal account.

Ordering with COD

Sorry, No COD Orders on Radio Control Product

Ordering with Check or Money Order

Mail-in orders receive immediate shipment when accompanied by a Cashier’s Check, Money Order or Credit Card number. Orders with a personal check (or any cashier’s check or money order that looks suspect) will be held until the check clears the bank before shipment. Checks are not accepted for website orders. If a backorder arises, you will be notified by phone or email, so please provide both phone number and email address on your order.

Ordering with Wire Transfer

Wire transfer of funds is accepted with phone or e-mail orders. Our sales staff will help you with your order and all the information needed for wiring funds. Your order will ship immediately upon bank confirmation of funds.

Get Technical, Order Status, Warranty & Tracking Info

Getting Technical Information

Technical information, product inquiries, technical installation data or manufacturer’s phone numbers etc; please contact Customer Service at (800)447-3408 and ask for appropriate department or use our convenient Sales Inquiries & Quotes Form.

Current Order Status, Tracking & Warranty

Information on current orders, tracking numbers, credits, warranties, backorders, returns, etc: please contact Customer Service at (800)447-3408, use our convenient Customer Service Request Form or our online Chat Box.

Shipment & Freight Info

Product Shipping & Freight

Order delays may occur if the shipping or billing addresses cannot be verified.

All orders will be shipped via UPS or United States Postal Service (USPS) unless otherwise specified and confirmed with our Sales Staff. Chief Aircraft will make every attempt to ship all orders promptly. In-stock ground phone orders placed before 4:00pm PST are generally shipped the same day.

Overnight and expedited shipments are processed with the highest priority.

Shipping rate totals are estimates and will be calculated at the time of invoicing. Shipping charges are subject to change partially due to the following: hazardous material fees, oversized packaging, which warehouse the item(s) are shipped from, insurance or multi-package shipments. To insure that your order arrives as protected as possible, it may require multi-box packaging. Please know that Chief Aircraft handles each order individually with you, the valued customer in mind.

Shipping charges are based on zone, weight, dimensions and packaging cost. Oversize packages (16”h x 16”l x 16”w or larger and/or 20lbs or more whichever is greater) are subject to dimensional weights.

Items listed with * include free ground shipping (48 states). Orders over $250.00 receive free ground shipping (48 States) with exceptions to dimensional weight. Oversize charges may apply to dimensional packages such as large airplanes and are not included in the free shipping guarantee, unless indicated otherwise.

Truck Freight Shipment must be throughly inspected for damage upon receipt. Proper inspection details [click here].

Click here for a description of oversized/dimensional packaging

Shipment tracking, packaging and/or delivery questions and assistance with carrier late delivery claims is available from Customer Service 8:00am – 5:00pm PST. Chief Aircraft Inc. is not responsible for delivery delays due to incorrect order information, changes or modification to orders, manufacturer or supplier delays or carrier late deliveries. Chief Aircraft Inc. cannot be responsible for duties, taxes, brokerage fees, etc.

Drop Ship Orders & Fees

Drop-shipped orders (orders that are shipped directly from vendors, suppliers or manufacturers) may require more processing time due to vendor procedures and/or time-zone differences. Some vendors charge a drop ship fee and/or sales tax. Ask our Sales Staff and they will gladly give you the total of fees (if any) so you are aware prior to purchase.

Hazardous Materials

Shipping hazardous material requires special shipping instruction and UPS fees. Added to the standard shipping charge will be the following: $27.50 per ground freight package and $37.50 for UPS Air Service. Products are clearly marked so you will be aware of the required shipping requirements and fee. Sample products include: paints, batteries, adhesives, oxygen and a variety of cleaning products. Other materials designated as ORM-D can be shipped without extra charges but by UPS ground freight only.

Commercial/Residential Delivery Address Designation

  • A Commercial Delivery Address goes to a business.
  • A Residential Delivery Address goes to a home, including a business operating out of
    a home district that does not have a separate entrance open to the public.
    If a commercial address is selected and later found to default to residential delivery, then additional charges may occur after final delivery

Shipping Options

All orders will be shipped via UPS or United States Postal Service unless special arrangements are confirmed with the Chief Aircraft Sales Staff. USPS Priority Mail Service is made available to Alaska, Hawaii, APO/FPO and Caribbean or Pacific Island that use a USPS zip code only. Airmail is available for International orders with a total value of under $250.00. Internet orders that have not selected a valid or available shipment option may be changed to an appropriate shipment method at the discretion of Chief Aircraft. Toll Free Sales (800) 447-3408, 7:30 to 5:00 Pacific Time.

Chief Aircraft Shipping Option Summary

  • UPS GROUND FREIGHT: This order will ship via UPS Ground service. Typical delivery time ranges from 2 to 6 Business days in the US, Canada can take up to two weeks. This service is available for the lower 48 states and Canada.
  • UPS 3 DAY SELECT: This order will ship via UPS 3 Day Select service. Delivery is in three business days after the day of shipment. This service is available in the US lower 48 states only.
  • UPS 2 DAY AIR: This option selects the order to ship via UPS 2nd Day Air, also known as UPS Blue, for delivery two business days after day of shipment. This service is available in the US lower 48 states only.
  • UPS OVERNIGHT: This order will ship via UPS Next Day Air Saver delivery on the next business day before the end of day. Delivery times may vary depending upon service availability in your area. This service is available in the US lower 48 states only.
  • UPS OVERNIGHT AM: This order will be shipped via UPS Next Day Air Service for delivery on the next business day typically before 11:00 am depending on service availability in you area. This service is available in the US lower 48 states only.
  • USPS PRIORITY MAIL: Shipping via USPS Priority Mail with typical two to three business day delivery times. USPS Priority Mail Service is made available, by Chief Aircraft, to Alaska, Hawaii, APO/FPO and Caribbean or Pacific Island that use a USPS zip code only.
  • UPS INTERNATIONAL EXPEDITED: This order will be shipped via UPS Int'l Expedited service with typical deliveries ranging from 2 to 5 Business days. Longer delays may occur.
  • USPS PRIORITY MAIL INTERNATIONAL: This service is available for International orders under $250.00. Delivery times can range from 5 to 30 days depending upon service in your area. We do not offer this service to all countries. Please contact our sales staff to see if this service is available to your shipping location.

Other shipping arrangements may be made by calling one of our sales staff.

Shipping & Freight Quotes

Chief Aircraft, Inc. can quote the freight and shipping charges prior to your order. Please include your full shipping address when requesting a quote. For International quotes, please include any of the applicable information; country, region, province, state, city and postal code.

Contact us by E-Mail at: models@chiefaircraft.com or use our convenient Sales Inquiries & Quotes Form

Receiving, Delivery & Inspection

Delivery & Receipt of Orders

Upon delivery of your order, please inspect package and its contents for damage and accuracy. An invoice listing materials ordered is enclosed for your verification of items ordered, items received and proper quantities. If materials received do not correspond to included invoice, please notify Chief Aircraft Customer Service Department within 5 business days. Verification of part numbers is the customer responsibility before installation.

Shipping damages: Please contact Chief Aircraft Customer Service and report any damages to your shipment within 5 business days. We will contact the carrier and start a claim on your order. It is important that you keep all shipping cartons and packing materials for the shipping carrier’s inspection.

Freight Truck Damage: Inspect boxes/crates thoroughly before accepting and signing for the delivery. Freight companies will not refund for damaged product after acceptance. It is advised that all items be thoroughly inspected before signing release and the driver leaves. Driver’s are very cooperative and will wait for you to inspect your products. Do not throw away original shipping box and packaging material should a damage claim become necessary.

Truck Freight Guidelines
The consignee (customer) is required to thoroughly inspect the package(s) and their contents before they are signed for or excepted and prior to the delivery driver leaving. Drivers will wait for your inspection. Since “UPS Freight” delivery regulations are different from “UPS Package” regulations, Chief Aircraft cannot file any claim ony your behalf after delivery. Customers will be liable for return freight charges and damages found after the package(s) have been accepted for delivery.

Inspections Should Include:

  • Observation of the shipping container and general arriving condition (packaging damages usually transfer to damages on the inside of the box).
  • Cursory inspection of fuselage, wing, and stabilizer groups.
  • Note: Chief Aircraft also suggests that you remove the protective plastic to aid your inspection.

Back Orders

Back Orders

Backorders occasionally arise due to popular demand, limited manufacturer supply or because they are a special order. Any item that is not shipped with the original order will be put on a backorder status unless otherwise instructed. The backorder items(s) can ship from either the Grants Pass, Oregon or Deland, Florida warehouse based on ship-to address and stock availability. The item and any shipping cost will not be charged until the item is shipped. You can cancel any item on backorder at anytime until shipped (except for Special Orders).

Warranty, Exchanges & Returns

Exchanges & Returns

A Return Merchandise Authorization (RMA) is required to return or exchange any merchandise.

Simply use the Customer Service Product Return Authorization Form (Click Here) and follow the instructions.

Returns are normally required to be sent to Grants Pass, OR. Please read your RMA carefully on where to ship your return.

Exchange and returns will be accepted within 30 days from date of purchase when received in new resalable condition. Item must be in manufacturer’s original and usable packaging, with all blank warranty cards, paperwork and instructions. Item must be completely acceptable to resale to another valued Chief Aircraft customer.

Please include a copy of your completed RMA form (see instructions above) with your return. Failure to comply with these instructions may result in denial of refund, additional charges and/or a 15% restock fee. No returns accepted 30 days after RMA issue date.

Special orders are not refundable.

No COD’s accepted for return or exchanges.

Shipping and handling charges are not refundable in most cases.

You will be notified by e-mail upon receipt of your exchange/return. Please allow 10 business days for processing exchanges, returns and credits. Chief Aircraft will gladly refund your purchase in the same payment method the order was placed such as credit card or check.

Product Warranty

New items carry full manufacturer warranty which in most cases is one year from date of invoice. Defective merchandise or out-of-box failure is repaired or replaced at manufacturer’s discretion and not that of Chief Aircraft Inc. Any Electrical components may be returned for Manufacturer warrant only. Manufacturers will not cover accidents, abuse, improper care or misuse of their products, nor do they reimburse freight or labor costs.

Please feel free to ask your Sales Specialist about warranty details on any product warranty prior to purchasing.

Waiver of Liability

Waiver of Liability

It is the Purchaser/Installer’s responsibility to verify correct application of any item purchased from Chief Aircraft, Inc. for installation on an RC aircraft. Chief Aircraft, Inc. is free from any liability, damage or loss by purchaser due to manufacturer’s failures, defects or misapplications. The purchaser accepts all freight charges and liabilities if such failure should occur. Chief Aircraft Inc. shall not be held liable for any product applications on the Website or catalog due to manufacturer’s changes or type errors.

Gift Certificates, Gift Codes, Sales & Promotions

Gift Certificates & Gift Codes

Gift certificates are redeemable in-person, over the phone or online. Gift certificates can be purchased and used incrementally until the balance is gone. Gift codes are redeemable online only. Gift codes given through a Chief promotion are one time use only at do NOT retain any balance once applied. No credits are issued for invoices totaling less than the amount of gift codes. Gift certificates are valid from one year of date issued and non-transferable. Gift codes are valid for 90 days from order date and are non-transferable. Certificates and codes can only be redeemed one at a time and cannot be combined with any other offers or promotions. Contact our customer service department with any questions.

Sales & Promotions

Sale items such as clearance or previously marked down items cannot be combined with any current or previous promotions being offered by Chief Aircraft Inc. Promotional Items are restricted to one use per person, household, or family. Chief Aircraft reserves the right to exclude multiple orders or those orders containing ineligible items from any promotion or sale. Promotional Sales (EX: those that require an online code used during checkout) are valid on orders placed through www.chiefaircraft.com only. Promotions cannot be combined in any way with previous or current promotions unless otherwise stated. Ground Shipping refers UPS GROUND service in the lower 48 states.

Internet Transactions & Security

Internet Privacy

Information you submit is treated as private and confidential and for the purpose of supporting your customer relationship with us. It is used only for the purpose of sending your orders and catalogs, and to contact you in the event further information is required to process a purchase. We consider information regarding you or the products you purchase to be private and not to be disclosed or sold to any outside organization.

We request information from you when you:

  • Create your customer account
  • Checkout to finalize order
  • Request a catalog

In each of these instances, we ask for your name, email address and other appropriate personal information needed to order product or request a catalog.

Internet Authentication

USA ePay

We are registered with site identification authority GeoTrust Inc. This GeoTrust SSL Web Server Certificate enables your browser to confirm our site's identity before any transmission is sent. This means your data reaches your intended target. Also, your browser can notify you (prior to sending any personal information) if the potential receiving site looks suspicious and should be avoided.

Secure Transmission of Data

The purchase area of our site is secure. Once you enter the Shopping Cart Checkout or the Secure Order Form, industry standard SSL technology (Secure Sockets Layer 128 bit encryption) is used to guarantee a safe and secure shopping environment. All sensitive information such as credit card details, name, address, is encrypted. This means that information passed between your computer and our Web site cannot be read even in the event it is intercepted by someone else.

Web Browser Cookies

Web Servers have no idea who you are on the internet and merely serve files. In order to establish sessions where the shopping cart system can remember who you are, they have to set a session ID token called a cookie. The information saved can only be read by yourself and the program which actually wrote it. You can delete your cookies at any time, if you like. Cookies provide a way for programs on the Net to save identification tokens so they can react appropriately when you return. The shopping cart must be able to set cookies so it may assign a session ID token it uses to keep track of your cart contents.

Chief Aircraft Logo

The best service and prices, with the largest inventory & fastest shipping. Serving aircaft owners, pilots & RC modellers for 30 years.

Grants Pass Airport
1301 Brookside Blvd. - Grants Pass, OR 97526
West Coast Store: Mon-Fri 7am-5pm Pacific Standard Time

Deland Airport
813A Flightline Blvd. Ste. 1 - Deland, FL 32724
East Coast Store: Mon-Fri 8:30am-5:30pm, Eastern Standard Time

Secure Card Transactions

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Chief's Secure Ordering

Online Orders:Our Site is Secure!
Aircraft / Avionics Orders:(800) 447-3408
Radio Control Orders:(877) 219-4489
24 Hour Fax:(541) 479-4431
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Chief's Customer Service

Customer Service: (800) 447-3408

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