Policy
SERVICE GUARANTEE
Our prices are current at time of ad printing and our goal is to offer you the lowest price and the best service possible; however, prices occasionally change without notice due to manufacturer or distributor price changes. Chief Aircraft Inc. sets price and service standards throughout the industry. We will continue to offer you the fastest service, and best prices from the largest in-stock inventory in the industry.
ORDERING WITH CREDIT CARD
Toll free lines are offered for your ordering convenience with a $20.00 minimum order. You may use your Visa, MasterCard, or Discover when ordering. You must provide us with current name, credit card billing address and card expiration date for payment authorization. Credit card billing information must pass verification before we process any order. Gift Cards or Pay Pal not accepted.
ORDERING BY INTERNET/E-MAIL
You may order via internet 24 hours a day, 7 days a week. Once an order is submitted, you will receive a confirmation number to indicate the order has been received. Your confirmation number is not an indication of shipment. Our sales staff will notify you via e-mail within the following business day if problems arise due to stock availability or credit card information. 98% of all internet orders are shipped that business day.
Any questions or special handling instructions may be entered in comment box on the bottom of the shopping cart checkout page.
MAIL-IN ORDERS
Mail-in orders are processed for immediate shipment when accompanied by a cashiers check/money, order or credit card number. Personal/Company checks will be held 10 banking days prior to shipment. If a backorder arises, you will be notified via postcard or e-mail if provided.
SORRY NO COD ORDERS
INFORMATION / TRACKING / WARRANTY
Information on current orders, tracking numbers, credits, warranties, backorders, returns, etc: please call Customer Service at (541) 476-6605.
SHIPPING AND FREIGHT
All packages will be shipped via our preferred carrier United Parcel Service, unless otherwise requested. Shipments via other carriers may be delayed due to special pick-ups and/or manual processing. Shipping and Handling charges are based on zone, weight, dimensions and packaging costs. Oversize packages are subject to dimensional weights. Items listed with * include free ground shipping (48 states). Orders over $250.00 receive free ground shipping with exceptions to dimensional weight. Oversize charges may apply to dimensional packages such as large airplanes and are not included in the free shipping gaurantee.
Click here for a description of Oversized/Dimensional Packaging
Chief Aircraft will make every attempt to ship all orders promptly. In-stock ground orders placed before 4:00pm PST generally will be shipped the same day that they are ordered. AOG/overnight and expedited shipment orders are processed with the highest priority.
Chief Aircraft is not responsible for delivery delays due to incorrect order information, changes or modifications to orders, manufacturer or supplier delays or carrier late deliveries. Inquiries regarding shipment status, tracking, packaging and/or delivery questions, or for assistance with carrier late delivery claims, please call our Customer Service line at (541) 476-6605, 8:00am to 5:00pm Pacific Time.
DELIVERY & RECEIPT OF ORDER
Please confirm order is correct immediately upon receipt. An invoice listing materials ordered is included to insure shipment accuracy. Notify Chief Aircraft Customer Service if materials received do not correspond to the included invoice. Freight damages must be reported immediately to delivery carrier. On occasion, the carrier may accidentally damage a product prior to delivery. We advise that if you notice bent or damaged boxes at delivery, please notify the driver at time of receipt. It may be necessary to open the box before the driver leaves. If damage to product is concealed at time of receipt, you must notify Chief Aircraft within 7 working days. Carriers will deny claims after that period. Your help will aid the processing and resolution of any claims or mishaps.
BACKORDERS
Backorders occasionally arise due to popular demand and/or limited manufacturer supply. The item and shipping cost will not be charged until the item is shipped. If a backorder product is not acceptable, your order may be cancelled upon your request.
EXCHANGES & RETURNS
Exchanges and returns must have a return authorization prior to return. Contact Customer Service to receive a return authorization, call 541-476-6605. Returns may be made within 30 days in new condition, original carton, unfilled warranty cards, and all paperwork including a copy of the invoice. Failure to comply with these specifications will result in denial of refund, additional charges or 15% restock fee. No returns accepted after 60 days. Special orders are not returnable. NO COD returns/exchanges accepted. Shipping and handling charges are not refundable. Please allow 10 business days for processing of exchanges or returns.
WARRANTY
New items carry full manufacturer warranty. Defective merchandise or out-of-box failure is repaired or replaced at manufacturer's discretion. Any Avionics or Electrical components may be returned for Manufacturer warranty only. Exchanges if applicable, will occur under manufacturer's authorization only.
As your sales representative for warranty details on any product prior to purchase.
TECHNICAL INFORMATION
For technical information, inquiries regarding product hookup, dimensions, weight, technical installation data or manufacturer's phone numbers, etc: please contact customer service at (541) 476-6605, please ask for appropriate department.
Internet Transactions
INTERNET PRIVACY
Information you submit is treated as private and confidential and for the purpose of supporting your customer relationship with us. It is used only for the purpose of sending your orders and catalogs, and to contact you in the event further information is required to process a purchase. We consider information regarding you or the products you purchase to be private and not to be disclosed or sold to any outside organization.
We request information from you when you:
- Checkout (Finalize Shopping Cart Order)
- Order Form (Fill out order form)
- Request Catalog (Fill out catalog request form)
In each of these instances, we ask for your name, email address and other appropriate personal information needed to order product or request a catalog.
INTERNET AUTHENTICATION
We are registered with site identification authority GeoTrust Inc. This GeoTrust SSL Web Server Certificate enables your browser to confirm our site's identity before any transmission is sent. This means your data reaches your intended target. Also, your browser can notify you (prior to sending any personal information) if the potential receiving site looks suspicious and should be avoided.
SECURE TRANSMISSION OF DATA
The purchase area of our site is secure. Once you enter the Shopping Cart Checkout or the Secure Order Form, industry standard SSL technology (Secure Sockets Layer 128 bit encryption) is used to guarantee a safe and secure shopping environment. All sensitive information such as credit card details, name, address, is encrypted. This means that information passed between your computer and our Web site cannot be read even in the event it is intercepted by someone else.
COOKIES
Don't panic, the information saved can only be read by yourself and the program which actually wrote it. You can delete your cookies at any time, if you like. Cookies provide a way for programs on the Net to save information about you so they can react appropriately when you return. You may have seen "custom start pages" on the web sites of Netscape and Microsoft. These sites use cookies to remember you so they can restore your custom settings when you return.
Want to see what cookies look like? On Windows systems, they're stored in the same directory as Netscape, with the filename "cookies.txt". On a Mac, the file is "MagicCookie" in Netscape's Preferences folder. Double click on the file to view it. It's simple text. Most of it probably won't make any sense. Here's a sample cookie from our shopping cart:
|
www.chiefaircraft.com
FALSE /cgi-bin FALSE 986322037 hazelcookie 20962139 |
The last two lines are the main ingredients of the cookie. The shoping cart stores a client ID (20962139). That's it. No credit information. Nothing sensitive. The fifth line indicates when this cookie "expires". The cookie expires an hour after the shopper last browsed the catalog. The first and third lines ("www.chiefaircraft.com", "/cgi-bin") control to where the cookie will be sent. Cookies can only be sent to the site which originally set them. The remaining two lines are esoteric fields which always have a value of either TRUE or FALSE. They're used by the browser to determine when and how a cookie should be transmitted.
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