Delivery & Receipt of Orders
Upon delivery of your order, please inspect package and its contents for damage and accuracy. An invoice listing materials ordered is enclosed for your verification of items ordered, items received and proper quantities. If materials received do not correspond to included invoice, please notify Chief Aircraft Customer Service Department within 5 business days. Verification of part numbers is the customer responsibility before installation.
Shipping damages: Please contact Chief Aircraft Customer Service and report any damages to your shipment within 5 business days. We will contact the carrier and start a claim on your order. It is important that you keep all shipping cartons and packing materials for the shipping carrier’s inspection.
Freight Truck Damage: Inspect boxes/crates thoroughly before accepting and signing for the delivery. Freight companies will not refund for damaged product after acceptance. It is advised that all items be thoroughly inspected before signing release and the driver leaves. Driver’s are very cooperative and will wait for you to inspect your products. Do not throw away original shipping box and packaging material should a damage claim become necessary.
Truck Freight Guidelines
The consignee (customer) is required to thoroughly inspect the package(s) and their contents before they are signed for or excepted and prior to the delivery driver leaving. Drivers will wait for your inspection. Since “UPS Freight” delivery regulations are different from “UPS Package” regulations, Chief Aircraft cannot file any claim ony your behalf after delivery. Customers will be liable for return freight charges and damages found after the package(s) have been accepted for delivery.
Inspections Should Include:
- Observation of the shipping container and general arriving condition (packaging damages usually transfer to damages on the inside of the box).
- Cursory inspection of fuselage, wing, and stabilizer groups.
- Note: Chief Aircraft also suggests that you remove the protective plastic to aid your inspection.