Policy
SERVICE GUARANTEE
Our prices are current at time of ad printing and our goal is to offer you the lowest price and the best service possible; however, prices may occasionally change without notice due to manufacturer or distributor price changes. Chief Aircraft Inc. sets price and service standards throughout the industry. We will continue to offer you the fastest service from the largest in-stock inventory in the industry.
ORDERING WITH CREDIT CARD
Toll free lines are offered for your ordering convenience with a $20.00 minimum order. Internet orders have a $20.00 minimum USA – $100.00 minimum International. You may use your Visa, MasterCard, or Discover when ordering. You must provide us with current name, credit card billing address and card expiration date for payment authorization. Credit card billing information must pass verification before we process any order. Internet orders placed after 12:00 Noon PST will be processed the next business day. Gift Cards or Pay Pal not accepted.
ORDERING BY INTERNET/E-MAIL
You may order via internet 24 hours a day, 7 days a week. Once an order is submitted, you will receive a confirmation number to indicate the order has been received. Your confirmation number is not an indication of shipment. Our sales staff will notify you via e-mail within the following business day if problems arise due to stock availibility or credit card information. 98% of all internet orders are shipped that business day.
We do not recommend this type of ordering if your aircraft is AOG. Please call our sales staff using the toll-free lines. To add, subtract or cancel any internet order, you must reference your confirmation number and submit it via e-mail.
Any questions or special handling instructions may be entered in the comment box on the bottom of the shopping cart checkout page.
Shipping charges will be calculated at time of Invoice Entry.
Internet orders placed after 12:00 Noon PST and USPS orders may be processed the next business day.
COD ORDERS
COD orders using UPS or Federal Express require cashier's check or money order only. COD orders have freight charges plus a $9.00 COD fee attached. Overnight or next day service is not offered on COD orders. COD weight limit is 20 lbs. We do not ship tires, batteries, oil filters or special orders with this service. Please call 1-800-447-3408 to place COD Orders. Our RC Model Division does not ship orders by COD.
MAIL-IN ORDERS
Mail-in orders receive immediate shipment when accompanied by a cashiers check/money order or credit card number. Personal/company checks will be held 10 banking days before shipment. If a backorder arises, you will be notified via postcard or e-mail if provided
TECHNICAL INFORMATION
Technical information, inquiries regarding product hookup, dimensions, weight, technical installation data or manufacturer's phone numbers, etc: please contact customer service at (541)476-6605 and ask for appropriate department.
INFORMATION / TRACKING / WARRANTY
Information on current orders, tracking numbers, credits, warranties, backorders, returns, etc: please call Customer Service at (541)476-6605.
HAZARDOUS MATERIALS
Hazardous materials charge is $20.00 per package for UPS ground freight or $30.00 for UPS Air Freight and includes: paints, batteries, wing walk, adhesives, TCP, MEK, Oxygen and misc. cleaning products. Other materials designated as ORM-D can be shipped without extra charges by UPS ground freight only.
SHIPPING & FREIGHT
All packages will be shipped via our preferred carrier, United Parcel Service, when possible, unless otherwise requested. Shipments via other carriers may be delayed due to special pick-ups and/or manual processing. Shipping and Handling charges are based on zone, weight, dimensions and packaging costs. Oversize packages are subject to dimensional weights. Third party freight billing will incur a $6.50 service fee. Additional packaging/crating fees may apply to oversized or freight only shipments involving customer arranged pickups.
Chief Aircraft will make every attempt to ship all orders promptly. In-stock ground orders placed before 4:00pm PST generally will be shipped the same day that they are ordered. AOG/overnight and expedited shipment orders are processed with the highest priority. Shipping deadlines for priority and expedited orders vary and must be confirmed at time of order. Drop-shipped orders (orders that are shipped directly from vendors, suppliers or manufacturers) may be delayed due to processing procedures and/or time zone differences.
Chief Aircraft is not responsible for delivery delays due to incorrect order information, changes or modifications to orders, manufacturer or supplier delays or carrier late deliveries. Shipment tracking, packaging and/or delivery questions and assistance with carrier late delivery claims is available from Customer Service, 8:00am to 5:00pm Pacific Time. Please call 541-476-6605.
All orders will be shipped via UPS or United States Postal Service unless special arrangements are confirmed with the Chief Aircraft Sales Staff. USPS Priority Mail Service is made available to Alaska, Hawaii, APO/FPO and Caribbean or Pacific Island that use a USPS zip code only. Airmail is available for International orders with a total value of under $250.00. Internet orders that have not selected a valid or available shipment option may be changed to an appropriate shipment method at the discretion of Chief Aircraft. It is advised that AOG orders be placed via the toll free order line. Toll Free Sales (800) 447-3408, 7:30 to 5:00 Pacific Time.
Chief Aircraft Shipping Option Summary
- GROUND FREIGHT: This order will ship via UPS Ground service. Typical delivery time ranges from 2 to 6 Business days in the US, Canada can take up to two weeks. This service is available for the lower 48 states and Canada.
- 3 DAY SELECT: This order will ship via UPS 3 Day Select service. Delivery is in three business days after the day of shipment. This service is available in the US lower 48 states only.
- 2 DAY AIR: This option selects the order to ship via UPS 2nd Day Air, also known as UPS Blue, for delivery two business days after day of shipment. This service is available in the US lower 48 states only.
- OVERNIGHT: This order will ship via UPS Next Day Air Saver delivery on the next business day before the end of day. Delivery times may vary depending upon service availability in your area. This service is available in the US lower 48 states only.
- OVERNIGHT AM: This order will be shipped via UPS Next Day Air Service for delivery on the next business day typically before 11:00 am depending on service availability in you area. This service is available in the US lower 48 states only.
- PRIORITY MAIL: Shipping via USPS Priority Mail with typical two to three business day delivery times. USPS Priority Mail Service is made available, by Chief Aircraft, to Alaska, Hawaii, APO/FPO and Caribbean or Pacific Island that use a USPS zip code only. Internet orders shipping to the US lower 48 that have selected this option will be shipped via UPS Ground for tracking purposes.
- UPS INTERNATIONAL EXPEDITED: This order will be shipped via UPS Int'l Expedited service with typical deliveries ranging from 2 to 5 Business days. Longer delays may occur.
- USPS GLOBAL AIRMAIL: This service is available for International orders under $250.00. Delivery times can range from 5 to 30 days depending upon service in your area. We do not offer this service to all countries. Please contact our sales staff to see if this service is available to your shipping location.
Other shipping arrangements may be made by calling one of our sales staff.
DELIVERY & RECEIPT OF ORDER
Please confirm order is correct immediately upon receipt. An invoice listing materials ordered is included to insure shipment accuracy. Notify Chief Aircraft customer service if materials received do not correspond to included invoice. Freight damages must be reported immediately to delivery carrier. On occasion, the carrier may accidentally damage a product prior to delivery. We advise that if you notice bent or damaged boxes at delivery, please notify the driver at time of receipt. It may be necessary to open the box before the driver leaves. If damage to product is concealed at time of receipt, you must notify Chief Aircraft within 7 working days. Carriers will deny claims after that period. Your help will aid processing of any accidental mishaps.
BACKORDERS
Backorders occasionally arise due to popular demand, limited manufacturer supply or because they are special orders. The item and shipping cost will not be charged until the item is shipped. If a backorder product is not acceptable, the order will be cancelled upon your request.
EXCHANGES & RETURNS
Exchanges and returns may be made within 30 days in new condition, original carton, unfilled warranty cards, and all paperwork including a copy of the invoice. Failure to comply with these specifications will result in denial of refund, additional charges or 15% restock fee. No returns accepted after 90 days. Special orders are not returnable. NO COD returns/exchanges accepted. Shipping and handling charges are not refundable. Please allow 10 business days for processing of exchanges or returns. Up to two billing cycles may be required for credit to show on your statement.
CORES
All Core Credit is conditional and may be withdrawn if core fails inspection by vendor or OEM. All cores are subject to billbacks by the vendor or OEM. Like cores must be returned (complete) within 90 days of purchase with a copy of the purchase invoice. Cores must be returned as removed from engine (intact, no disassembled cores accepted) and include data tag (ID Label) identifying core part number. Missing or damaged parts on core may result in reduced or no core credit at manufacturer's discretion. Failure to comply with these specifications will result in return of core. Cores returned after 90 days will result in a 15% core reduction fee. If you have any questions on core acceptance, please contact Customer Service at (541)476-6605.
WARRANTY
New items carry full manufacturer warranty. Defective merchandise or out-of-box failure is repaired or replaced at manufacturer's discretion. Any Avionics or Electrical component may be returned for Manufacturer warranty only. Exchanges if applicable, will occur under manufacturer's authorization only. A $20.00 Service and Handling charge will be applied for processing battery warranties. Processing other warranties may incur a service charge due to complexity in handling and processing. New Surplus items are new stock and may have limited or no implied manufacturer warranty.
Ask your sales representative for warranty details on any product prior to purchase.
WAIVER OF LIABILITY
It is the Purchaser/Installer's responsibility to verify correct application of any item purchased from Chief Aircraft Inc. for installation on a certified aircraft. Chief Aircraft Inc. is free from any liability, damage or loss by purchaser due to manufacturer's failures, defects or misapplications. The purchaser accepts all freight charges and liabilities if such failures should occur. Chief Aircraft Inc. shall not be held liable for any product applications in this catalog due to manufacturer's type errors or changes.
FORM 8130
FAA Form 8130-03 and/or Certificate of Conformance is not normally supplied by the Manufacturer and MUST BE requested at time of order. Additional fees and/or restrictions may apply. Ask your sales person for details.
Internet Transactions
INTERNET PRIVACY
Information you submit is treated as private and confidential and for the purpose of supporting your customer relationship with us. It is used only for the purpose of sending your orders and catalogs, and to contact you in the event further information is required to process a purchase. We consider information regarding you or the products you purchase to be private and not to be disclosed or sold to any outside organization.
We request information from you when you:
- Checkout (Finalize Shopping Cart Order)
- Order Form (Fill out order form)
- Request Catalog (Fill out catalog request form)
In each of these instances, we ask for your name, email address and other appropriate personal information needed to order product or request a catalog.
INTERNET AUTHENTICATION
We are registered with site identification authority GeoTrust Inc. This GeoTrust SSL Web Server Certificate enables your browser to confirm our site's identity before any transmission is sent. This means your data reaches your intended target. Also, your browser can notify you (prior to sending any personal information) if the potential receiving site looks suspicious and should be avoided.
SECURE TRANSMISSION OF DATA
The purchase area of our site is secure. Once you enter the Shopping Cart Checkout or the Secure Order Form, industry standard SSL technology (Secure Sockets Layer 128 bit encryption) is used to guarantee a safe and secure shopping environment. All sensitive information such as credit card details, name, address, is encrypted. This means that information passed between your computer and our Web site cannot be read even in the event it is intercepted by someone else.
COOKIES
Don't panic, the information saved can only be read by yourself and the program which actually wrote it. You can delete your cookies at any time, if you like. Cookies provide a way for programs on the Net to save information about you so they can react appropriately when you return. You may have seen "custom start pages" on the web sites of Netscape and Microsoft. These sites use cookies to remember you so they can restore your custom settings when you return.
Want to see what cookies look like? On Windows systems, they're stored in the same directory as Netscape, with the filename "cookies.txt". On a Mac, the file is "MagicCookie" in Netscape's Preferences folder. Double click on the file to view it. It's simple text. Most of it probably won't make any sense. Here's a sample cookie from our shopping cart:
|
www.chiefaircraft.com
FALSE /cgi-bin FALSE 986322037 hazelcookie 20962139 |
The last two lines are the main ingredients of the cookie. The shoping cart stores a client ID (20962139). That's it. No credit information. Nothing sensitive. The fifth line indicates when this cookie "expires". The cookie expires an hour after the shopper last browsed the catalog. The first and third lines ("www.chiefaircraft.com", "/cgi-bin") control to where the cookie will be sent. Cookies can only be sent to the site which originally set them. The remaining two lines are esoteric fields which always have a value of either TRUE or FALSE. They're used by the browser to determine when and how a cookie should be transmitted.
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Page Assembly Updated Nov 06, 2009 18:24 by