Exchanges & Returns
A Return Merchandise Authorization (RMA) is required to return or exchange any merchandise, including cores.
Simply use the Customer Service Product Return Authorization Form (Click Here) and follow the instructions.
Returns are normally required to be sent to Grants Pass, OR. Please read your RMA carefully on where to ship your return.
Exchange and returns will be accepted within 30 days from date of purchase when received in new resalable condition. Item must be in manufacturer’s original and usable packaging, with all blank warranty cards, paperwork and instructions. Item must be completely acceptable to resale to another valued Chief Aircraft customer.
Please include a copy of your completed RMA form (see instructions above) with your return. Failure to comply with these instructions may result in denial of refund, additional charges and/or a 15% restock fee. No returns accepted 30 days after RMA issue date.
Special Order items such as drop shipped products, slow-moving items, items that require special programming, custom cutting, custom markings, etc. may not be refundable.
Chief Aircraft Inc. determines which items are Special Order and this may not be reflected on the website. Please contact our Sales Department if you have any questions prior to placing a phone or web order.
No COD’s accepted for return or exchanges.
Shipping and handling charges are not refundable in most cases.
You will be notified by e-mail upon receipt of your exchange/return. Please allow 10 business days for processing exchanges, returns and credits. Chief Aircraft will gladly refund your purchase in the same payment method the order was placed such as credit card or check.
New items carry full manufacturer warranty which in most cases is one year from date of invoice. Defective merchandise or out-of-box failure is repaired or replaced at manufacturer’s discretion and not that of Chief Aircraft Inc.
Any Avionics or Electrical components may be returned for Manufacturer warrant only.
Manufacturers will not cover accidents, abuse, improper care or misuse of their products, nor do they reimburse freight or labor costs.
Please feel free to ask your Sales Specialist about warranty details on any product warranty prior to purchasing.