Product Shipping & Freight
Order delays may occur if the shipping or billing addresses cannot be verified.
All orders will be shipped via UPS or United States Postal Service (USPS) unless otherwise specified and confirmed with our Sales Staff. Chief Aircraft will make every attempt to ship all orders promptly. In-stock ground phone orders placed before 4:00pm PST are generally shipped the same day.
AOG, overnight and expedited shipments are processed with the highest priority. It is strongly advised that AOG orders be phoned in to 1-800-447-3408.
Shipping rate totals are estimates and will be calculated at the time of invoicing. Shipping charges are subject to change partially due to the following: hazardous material fees, oversized packaging, which warehouse the item(s) are shipped from, insurance or multi-package shipments. To insure that your order arrives as protected as possible, it may require multi-box packaging. Please know that Chief Aircraft handles each order individually with you, the valued customer in mind.
Shipping charges are based on zone, weight, dimensions and packaging cost. Oversize packages (16”h x 16”l x 16”w or larger and/or 20lbs or more whichever is greater) are subject to dimensional weights.
Items listed with * include free ground shipping (48 states). Chief Aircraft now offers FREE Ground Shipping on orders over $500 within the 48 contiguous states. This service includes ground freight on qualifying orders paid by credit card, wire transfer or prepaid check. Oversized packages (16"h x 16"l or larger and 25 lbs or more) and hazardous materials are excluded (these packages will be shipped at published rate with no additional markup). Our FREE Shipping includes insurance up to $5000 and email tracking. If you have any questions whether your order qualifies for the FREE Ground shipping policy, please contact one of our sales representatives toll free! Does not apply to Model Aviation. 2-4 day service from Oregon and Florida.
Click here for a description of oversized/dimensional packaging
Shipment tracking, packaging and/or delivery questions and assistance with carrier late delivery claims is available from Customer Service 8:00am – 5:00pm PST. Chief Aircraft Inc. is not responsible for delivery delays due to incorrect order information, changes or modification to orders, manufacturer or supplier delays or carrier late deliveries. Chief Aircraft Inc. cannot be responsible for duties, taxes, brokerage fees, etc.
Drop Ship Orders & Fees
Drop-shipped orders (orders that are shipped directly from vendors, suppliers or manufacturers) may require more processing time due to vendor procedures and/or time-zone differences. Some vendors charge a drop ship fee and/or sales tax. Ask our Sales Staff and they will gladly give you the total of fees (if any) so you are aware prior to purchase.
Shipping hazardous material requires special shipping instruction and UPS fees. Added to the standard shipping charge will be the following: $27.50 per ground freight package and $37.50 for UPS Air Service. Products are clearly marked so you will be aware of the required shipping requirements and fee. Sample products include: paints, batteries, adhesives, oxygen and a variety of cleaning products. Other materials designated as ORM-D can be shipped without extra charges but by UPS ground freight only.
Commercial/Residential Delivery Address Designation
- A Commercial Delivery Address goes to a business.
- A Residential Delivery Address goes to a home, including a business operating out of
a home district that does not have a separate entrance open to the public.
If a commercial address is selected and later found to default to residential delivery, then additional charges may occur after final delivery
All orders will be shipped via UPS or United States Postal Service unless special arrangements are confirmed with the Chief Aircraft Sales Staff. USPS Priority Mail Service is made available to Alaska, Hawaii, APO/FPO and Caribbean or Pacific Island that use a USPS zip code only. Airmail is available for International orders with a total value of under $250.00. Internet orders that have not selected a valid or available shipment option may be changed to an appropriate shipment method at the discretion of Chief Aircraft. It is advised that AOG orders be placed via the toll free order line. Toll Free Sales (800) 447-3408, 7:30 to 5:00 Pacific Time.
Chief Aircraft Shipping Option Summary
- BEST METHOD:
This order will ship via either USPS or UPS at the discretion of Chief Aircraft Inc. Typical delivery time ranges from 2 to 7 Business days, this service is available for the lower 48 states only.
- UPS GROUND FREIGHT:
This order will ship via UPS Ground service. Typical delivery time ranges from 2 to 6 Business days in the US, Canada can take up to two weeks. This service is available for the lower 48 states and Canada.
- UPS 3 DAY SELECT:
This order will ship via UPS 3 Day Select service. Delivery is in three business days after the day of shipment. This service is available in the US lower 48 states only.
- UPS 2 DAY AIR:
This option selects the order to ship via UPS 2nd Day Air, also known as UPS Blue, for delivery two business days after day of shipment. This service is available in the US lower 48 states only.
- UPS NEXT DAY AIR SAVER:
This order will ship via UPS Next Day Air Saver for delivery on the next business day before the end of day. Delivery times may vary depending upon service availability in your area. This service is available in the US lower 48 states only.
- UPS NEXT DAY AIR:
This order will be shipped via UPS Next Day Air Service for delivery on the next business day typically before 12:00 pm depending on service availability in you area. This service is available in the US lower 48 states and to commercial locations only.
- USPS PRIORITY MAIL:
Shipping via USPS Priority Mail with typical two to three business day delivery times. USPS Priority Mail Service is made available, by Chief Aircraft, to Alaska, Hawaii, APO/FPO and Caribbean or Pacific Island that use a USPS zip code only.
- UPS INTERNATIONAL EXPEDITED:
This order will be shipped via UPS Int'l Expedited service with typical deliveries ranging from 2 to 5 Business days. Longer delays may occur.
- USPS PRIORITY MAIL INTERNATIONAL:
This service is available for International orders under $250.00. Delivery times can range from 5 to 30 days depending upon service in your area. We do not offer this service to all countries. Please contact our sales staff to see if this service is available to your shipping location.
Other shipping arrangements may be made by calling one of our sales staff.
Shipping & Freight Quotes
Chief Aircraft, Inc. can quote the freight and shipping charges prior to your order. Please include your full shipping address when requesting a quote. For International quotes, please include any of the applicable information; country, region, province, state, city and postal code.
Contact us by E-Mail at: firstname.lastname@example.org or use our convenient Sales Inquiries & Quotes Form