Ordering by Internet & e-Mail
Order delays may occur if the shipping or billing addresses cannot be verified.
You can order via Internet, 24 hours a day, 7 days a week. Once your order is submitted, you will receive a confirmation number to indicate the order has been received (does not indicate shipment). Our sales staff will notify you via e-mail or phone as early as possible should a problem arise due to stock availability or credit card issues. 98% of all Internet orders are shipped that business day. Shipping rate totals for on-line orders are estimated and will be calculated at time of invoicing. Shipping charges can change partial due to the following: hazardous material fees, oversize packaging, insurance, which warehouse the item(s) are shipped from, or the necessity for a multi-package shipment. Internet orders that have not selected a valid or available shipping option will be changed to an appropriate shipping method as to not hold up the order.
We do not recommend Internet ordering if your aircraft is AOG. Please call our experienced sales staff at 1-800-447-3408.
To add or subtract from any Internet order, please reference your confirmation number and submit it via e-mail or by phone. To cancel an Internet order, please e-mail only. Any questions or special handling instructions may be entered in the “Additional Order Information” box on the bottom of the shopping cart Step 5 Order Review panel. Orders placed before 1:00pm PST will be processed same day.
Ordering with Credit Card
Accepted cards include Visa, Mastercard, American Express and Discover.
We request first time orders be shipped to the credit card billing address for card holder’s security. If a different ship-to address is necessary in the future, simply call the issuing bank of the credit card and request the alternative ship-to address be added to their approved list. Once this is done and Chief Aircraft verifies, your order can be shipped to the preferred address.
Your credit card will be “Authorized” only at the time of order placement. It will not be “Charged” until your order is invoiced and ready for shipment with the total including any fees (hazardous material, dimensional, etc.) necessary to complete and ship your order. (See Shipping, Freight and Delivery)
Common Card Authorization error responses and how they can be fixed:
Payment authorization transaction has been declined: Your billing address does not match your credit card. Please check with your bank.
Make sure you are typing your billing address exactly as it appears on your credit card billing statement. All spelling, abbreviations, capital letters, and punctuation should perfectly match what you see printed on your statement.
Payment authorization error: Unable to verify card ID number.
The card ID number is the 3 digit code on the back of your credit card (the last 3 numbers above the signature panel) or on American Express, the 4 digit code on the front of your credit card (the 4 numbers to the right and just above the last 5 card number digits)
Ordering with PayPal
You may order via the Internet and use PayPal for payment provided that the shipping address is a PayPal Confirmed Address. PayPal is accepted for U.S. customers only.
Please Note: PayPal payment cannot be combined with other payment methods. Orders through PayPal cannot be modified. You must cancel the order and place a new order if necessary.
Is your shipping address "Confirmed"? Log in to PayPal, go to this page and check the status column for the address in question. PayPal "Confirmed" addresses will be marked as "Confirmed" in the STATUS Column.
Note: We do not accept eChecks via PayPal.
You may reach PayPal customer service at 888-221-1161 and they will be able to help you verify if your Shipping Address is confirmed. They can also assist you in setting up the information correctly on your PayPal account.
Ordering with COD
COD Service is available for UPS orders under $250. Orders have the standard freight charges plus a $15.00 UPS COD service fee attached. Please Note: Cashier’s Check or Money Order will be required upon delivery. COD weight is limited to 20 lbs. and this service is not available for prepaid shipping orders or special orders.
Ordering with Check or Money Order
Mail-in orders receive immediate shipment when accompanied by a Cashier’s Check, Money Order or Credit Card number. Orders with a personal check (or any cashier’s check or money order that looks suspect) will be held until the check clears the bank before shipment. Checks are not accepted for website orders. If a backorder arises, you will be notified by phone or email, so please provide both phone number and email address on your order.
Ordering with Wire Transfer
Wire transfer of funds is accepted with phone or e-mail orders. Our sales staff will help you with your order and all the information needed for wiring funds. Your order will ship immediately upon bank confirmation of funds.
Ordering on Open Account
Credit applications are available upon request for established companies by contacting our Customer Service Department. You will be required to supply references and bank information along with the application. Terms are Net 20 days from invoice date.